Effective Date: 01.01.2025

Welcome to Zonda ("we," "our," or "us"). We value your privacy and are committed to protecting the personal information of our clients and users of our AI customer service agents. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.

1. Who We Are

Zonda is a provider of AI-powered customer service agents that businesses can embed on their websites to enhance support, engagement, and efficiency. Our platform is offered as a subscription-based service.

2. Information We Collect

We only collect business data and end-user data if it is explicitly provided by the client or as necessary to deliver the AI chatbot service. We do not access or collect any information from your website or systems that is not already available to the public without your consent.

a. Client Information (You, the Subscriber)

We may collect the following information if provided during onboarding or use of the service:

• Full name and contact details

• Business name and website

• Billing information (processed via third-party payment processors)

• Account login details

• Any additional business information/data not available to the public

b. End User Information (Your Customers)

When end users interact with the AI agent embedded on your website, Instagram account, Messenger account, Facebook account, or WhatsApp number the following data may be processed if enabled by the client:

• Chat interactions and queries

• Technical information (e.g., IP address, browser type, device info, device location)

• Usage behaviour and interaction logs

Note: All data from end users is collected only to the extent necessary for providing the chatbot’s services and is never collected without the client’s implementation and approval. This approval is given by every client automatically when the subscription service contract is signed, unless client stated otherwise beforehand.

3. How We Use the Information

We use the information to:

• Deliver and maintain our AI chatbot/agent service

• Respond to your inquiries and provide customer support

• Improve chatbot/agent performance and accuracy

• Send important service updates or notifications

• Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

• Our trusted service providers (e.g., cloud hosting, analytics, payment processors)

• Legal authorities, if required by law or to protect our rights

All third-party services we use are contractually obligated to safeguard your data.

5. Data Retention

We retain data only as long as necessary:

• Client account data is kept for the duration of the subscription and for up to 30 days after cancellation

• End user interaction data may be anonymized and used to improve AI performance, unless otherwise requested

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data storage and transmission by our service providers

• Role-based access controls

• Regular security reviews

Despite these safeguards, no system is 100% secure. We encourage clients to implement strong data protection measures on their end as well.

7. Your Rights

As a client or end user (where applicable), you have the right to:

• Update and correct your data

• Request deletion of your data

• Withdraw consent for data use (which may affect service functionality)

To make a request, contact us at info@zonda.com.

8. International Users

If you access our services from outside New Zealand, you understand that your data may be processed and stored in New Zealand or in countries where our service providers are located.

9. Updates to This Policy

We may update this Privacy Policy periodically. You will be notified of significant changes via email or through the platform.

10. Contact Us

If you have any questions or concerns, please contact:

Zonda AI
Email: hello@zonda-ai.com
Website: www.zonda-ai.com